University of Phoenix Web Privacy Statement

The University of Phoenix is committed to protecting your privacy when you visit our Web sites, so we want you to know what information we collect when you visit one of our sites, how we use that information, and how you can update it. The University reserves the right to append or otherwise modify this Privacy Statement at any time, so please re-visit this page occasionally to check for updates.

Information We Collect
Information Collected Automatically
Information You Provide to Us
How We Use this Information
Your Rights, Our Obligations
How to Update Your Information
Transfer of Data to the University of Phoenix in the United States
Our Security Measures
Why We Use Cookies
Links From Our Sites to Other Sites
Definitions

Information We Collect

We collect various types of information from our visitors so we can adjust our site to meet our users' needs and expectations. Some of this information is collected automatically through cookies and other information is collected when you register for any of our online services.

Information Collected Automatically

The types of information your browser or Internet session automatically sends us each time you visit one of our sites, which we automatically collect, includes:

Your browser, e.g., Internet Explorer, Netscape Navigator.
Your Internet domain, e.g., AOL, Netcom, Earthlink, etc.
You computer's operating system, e.g., Windows, Macintosh, UNIX, Linux.
Your navigation path, i.e., the URLs of where you come to our site from, which of our pages you visit, and where you go as you leave.
Your IP address.

This information lets us see how users are finding our sites, and it tells us which pages are visited the most often so we can make our Web sites more useful.

Information You Provide to Us

In addition to the information automatically collected by your browser, we also collect information that you provide to us when you register for an online service, order merchandise from us, or request information regarding one of our programs.

via Registration Sites

The University's registration sites, such as our Library, and the Student and Faculty Webs, require visitors to provide contact information and/or unique identifiers when they register. Information collected may include a users name, address, email address, as well as unique identifiers, such as their social security number or student ID number. Contact information is used to contact our visitors if necessary. Unique identifiers are utilized to verify the user's identity prior to granting visitor access to some of the services available online. Opt-out policy: You can choose NOT to register. While you will be able to access most of our sites, you will not be able to access areas that require registration.

via Ordering Sites

Our ordering sites, such as the Emporium Online (University of Phoenix Store), allow customers to request products from the University and require visitors to provide contact information and financial information such as credit card numbers. Contact information is used to send product orders to the customer, as well as to contact the customer if necessary. Financial information collected is used to bill the user for the products ordered. Opt-out policy: You can choose NOT to disclose your financial information online. Instead, you can call the ordering site at the phone number(s) listed and provide the information needed to complete your order. Please see the security section below.
via Information Request Sites
Many of our sites provide users the opportunity to request information from the University. These information request sites require users to provide the University with contact information, as well as information about their interest in the University of Phoenix. Contact information is used to send information about the University of Phoenix to the customer requesting that information. Customer interest information is collected to determine what information the customer wishes to be sent. Opt-out policy: You could choose NOT to provide this information online. Instead you can call the University and request to have information sent to you.
via Survey Sites
Many of our sites also allow users the opportunity to let the University know how we're doing. Our survey sites, such as feedback on the Student and Faculty Web and Comments to the Chair, request customers to provide contact information as well. The contact information that's collected is used to contact the customer, if necessary. Opt-out policy: You can choose NOT to disclose contact information when you submit survey information to us. However, if your comments require follow-up by a member of the University, we will be unable to do so when contact information is not available.

How We Use This Information

We use the information we automatically collect to help us better plan our Web site to meet your Internet needs. Information you provide to us is used for marketing purposes, and may result in follow-up communications.

Your Rights Our Obligations

The University of Phoenix does not sell or rent any personal data submitted by visitors to our site to any third parties. The company respects the privacy of users visiting our University sites and will abide by all applicable laws concerning the release of personal information. On an occasion we may use certain directory information that we have collected to send you information about products and services, or updates and other information we think may be of interest to you. Occasionally we may share this information with our educational partners to bring similar information to your attention. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. Please contact the University of Phoenix campus you requested information from to request your name and address be removed from our lists. If you do not want to receive our e-mail marketing, please submit a request to have your e-mail address removed.

Other than directory information, data you provide to us as you use the University of Phoenix Web site will be held in strict confidence by the company and will be used for company purposes only. The company may share aggregate information about our users with advertisers, business partners, sponsors and other third parties. However, the individual information you provide us within the University of Phoenix Web site will be known only to you and the University. We will not share your personal data with anyone else, except as may be required by law.

Transfer of Data to the University of Phoenix in the United States

If you have opted-in for your personal data to be transferred to the University of Phoenix, Inc, in the United States, a process necessary to fully and efficiently serve your academic needs, you should note that the level of data protection in the United States may not be equal to the level of protection under Dutch law. The University will take all necessary measures to ensure that your data are processed fairly and lawfully in the United States, including significant protections provided by the Family Education.

The personal data that is transferred to the University of Phoenix, Inc. in the United States will be used for the following purposes:

Responding to requests for information submitted by students or prospective students;
Support of academic and curricular functions necessary to deliver educational services to students attending the University, including, but not specifically limited to, processing of assignments, grades and other evaluations, course scheduling, enrollment counseling, academic counseling and, if applicable, financial aid counseling.

If you do not want the University of Phoenix, Inc. to use your personal data any longer, please contact 1-877-TECH-UOP. Please note that failure to grant consent or a decision to withdraw consent could impact the University's ability to provide educational services to you.

How To Update Your Information

Our student and faculty services sites provide you with the option of changing and modifying information you have previously provided to us. To change or modify your student or faculty services account information, please call 1-877-TECH-UOP, toll free.

Our Security Measures

Our University Web sites have security measures in place to protect against the loss, misuse, and alteration of the information under our control. We utilize industry standard SSL encryption when accepting your credit card information during the online ordering process, as well as whenever we ask you to login to any of the University's online student and faculty services, such as our Library or the Student and Faculty Web.

Why We Use "Cookies"

When you visit some of our sites, we use cookies to keep track of your information. This small piece of program code resides on your computer and stores your login information for all of our services sites that require you to register, such as our student and faculty sites and our Library. We do this so you are not required to re-enter your contact information as you move from one services site to another. Cookies also collect the shopping cart information you provide at our ordering sites so we can fulfill your orders.

Links From Our Site To Other Sites

Some University sites may contain links to other sites external to the University. When you access these external Web sites, the providers of the sites will have access to certain information about you. University of Phoenix is not responsible for the privacy practices or the content of any Web sites which we do not directly control.

Definitions

Cookies

Data created by a Web server that is stored on a user's computer. It provides a way for the Web site to keep track of a user's patterns and preferences and, with the cooperation of the Web browser, to store them on the user's own hard disk.

The cookies contain a range of URLs (Web addresses) for which they are valid. When the browser encounters those URLs again, it sends those specific cookies to the Web server. For example, if a user's ID were stored as a cookie, it would save that person from typing in the same information all over again when accessing that service for the second and subsequent time during the same browser session.

You can opt out of the use of cookies by having your browser disable cookies or warn you before accepting a cookie. Look for the cookie options in your browser in the Options or Preferences menu.

NOTE: If you disable cookies in your browser, you will not be able to access any of the University's secured Web sites.

IP (Internet Protocol) Address

This is the address of a computer attached to a TCP/IP network. Every client and server station must have a unique IP address. Client workstations have either a permanent address or one that is dynamically assigned for each dial-up session. IP addresses are written as four sets of numbers separated by periods; for example, 204.171.64.2.

Browser Session

A browser session is defined as the period of time a browser is in consecutive use. The session begins when you open the browser and ends when you close it. When you reopen the browser, you begin a new session.

SSL Encryption (Secure Sockets Layer)

The leading security protocol on the Internet. When an SSL session is started, the browser sends its public key to the server so that the server can securely send a secret key to the browser. The browser and server exchange data via secret key encryption during that session. We also use SSL encryption whenever we display your personal information (e.g., name and address, scheduled courses, grades).

URL (Uniform Resource Locator)

An Internet address. URLs are used to locate sites on the Internet and to navigate between sites and pages within sites. The URL for the University of Phoenix is http://www.phoenix.edu/.

Internet Explorer and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Macintosh is a registered trademark of Apple Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners in the United States and/or other countries.